Branch Manager Excellence Program (BME)

Course Preview

• Module 1: Branch Manager as Business Owner

  In order for a branch manager to effectively develop their business, the mindset of a 'Business Owner' must first be adopted. This module covers critical aspects of business management that must be understood to ensure the success of the branch including recognition of responsibilities, acknowledgement of stakeholders, and the planning and execution of business strategies.

  

• Module 2: Building the Business Case

  This module introduces branch managers to a set of financial data that presents them with opportunities for substantial business development in their customer portfolios and markets. This will allow them to develop an action plan for achieving tangible results towards the growth of their business.

  

• Module 3: Understanding Customers

  Being able to provide customers with exceptional service depends on how well one can understand them. This module provides a template for understanding various customer types and their needs as well as critical steps required to cater to those needs.

  

• Module 4: Product Revenues & USPs

  For a branch to achieve significant growth, all product USPs must be assessed to reveal the opportunities that can be created towards this fulfilling goal. This module covers key concepts pertaining to product revenues and USPs that a branch manager must understand to fully utilize the resources that are available to them and build a successful business.

  

• Module 5: KPIs & Activity Goals

  This module shows the importance of setting SMART KPIs and related Activity Goals that can guide branch managers and their staff members to accomplish their business plans efficiently.

  

• Module 6: Building a Branch Business Development Plan

  Creating and implementing a well-rounded business strategy is an integral part of successfully developing and advancing one’s business. This module provides the details on how an annual branch business plan should be constructed and put into action through daily and weekly activities.